At Dentohook, we prioritize the needs of dental professionals by providing quality products and excellent service. Please review our refund policy to understand the terms for cancellations and refunds.
1. Order Cancellation Policy
- Eligibility for Cancellation:
- Orders placed on Dentohook can only be canceled before they are shipped. Once the order has been shipped, cancellation requests will no longer be accepted and can be accepted only in exceptional case after getting the cancellation request approved by contacting Us.
- How to Cancel:
- To cancel an order, log in to your Dentohook account, go to “My Orders,” and select the “Cancel Order” option. Alternatively, you can contact our customer support team for assistance.
- Refund for Canceled Orders:
- A full refund will be issued for orders canceled before shipment.
2. Refund Process
- Refund Method:
- Refunds will be processed to the original payment method used for the purchase. If the order was paid via Cash on Delivery (COD), the refund will be processed through bank transfer.
- Processing Time:
- Refunds are typically processed within 7-14 business days after the cancellation is confirmed.
- Notification:
- A confirmation email will be sent once the refund is initiated.
3. Non-Refundable Scenarios
- Orders that have already been shipped are not eligible for cancellation or refund.
- Customized or special-order dental products are non-refundable.
4. Shipping and Handling Fees
- Refunds do not include shipping and handling charges unless the cancellation or refund is due to an error on Dentohook’s part.
5. Exceptions
- If you receive a defective or incorrect product, please contact Dentohook customer support to arrange a return or exchange.
Contact Us
For questions or concerns regarding our refund policy, please reach out to our support team:
Email: info@dentohook.com
Phone:
+91-8249361376
Thank you for choosing Dentohook. We are committed to supporting your dental practice with the best products and service.
